StoragePal
Administrative Fees Schedule
Last updated: 29 July 2026 — v9.0. All amounts in euros. Fees which compensate a service are shown inclusive of VAT; fees which compensate a failure to perform fall outside the scope of VAT and are shown accordingly. This schedule forms part of your contract with Storage Pal and is referred to in the General Terms and Conditions.
Fees are billed against your order reference and charged to your registered means of payment, as set out at §15.9 of the Terms and Conditions.
Reservation changes and cancellations
These apply where you change or cancel after the free cancellation deadline for that service, set out at §6.5.1 of the Terms and Conditions.
| Fee | When it applies | Amount |
|---|---|---|
| Late collection change — our transport (FCO, CO, RE) | Changed or cancelled after 1pm on the working day before the scheduled date | The full transport cost where a transporter has been assigned, otherwise €30 |
| Late pickup change — your transport (PU) | Less than 72 hours before, where the articles are held at another storage centre; less than 24 hours where they are held at the pickup centre | €30 |
| Late drop-off change (DO) | Less than 2 hours before the scheduled time | €30 |
| Late visit change (VI) | Less than 72 hours before, where the articles are held at another storage centre; less than 24 hours where they are held at the visit centre | €30, plus €3 per article where we have already brought your articles out of the storage zone |
Rush transport
| Fee | When it applies | Amount |
|---|---|---|
| Rush transport | Collection, return or pickup requested with less than the standard notice, where we accept the request | €50, in addition to the transport estimate. The total may be adjusted to the actual cost, and we will tell you before confirming |
Missed appointments
| Fee | When it applies | Amount |
|---|---|---|
| Late show or no-show — our transport (FCO, CO, RE) | Not present or ready more than 30 minutes after the transporter arrives within the 3-hour window | The full transport cost |
| Late show or no-show — your transport (DO, VI, PU) | Not present or ready more than 60 minutes after the scheduled time | €30 |
Collection and transport
| Fee | When it applies | Amount |
|---|---|---|
| Free collection offer billing | The conditions of a free collection offer are not met — articles refused, not ready, or another breach of the offer terms | The actual transport cost incurred |
| Access restriction — additional handling or transport | An article cannot pass a doorway, stairwell or lift, or access differs from what was declared. The transporter records this at the time, with a photograph where possible | The actual additional cost: labour at €30 per 30 minutes, third-party transport at cost, materials at cost plus 20% handling |
Packaging and labelling
Your labelling responsibilities are set out at §8.1 of the Terms and Conditions.
| Fee | When it applies | Amount |
|---|---|---|
| Article reconditioning | Packaging is inadequate, damaged or unsealed and must be redone for safe storage or transport | €25 per article |
| Furniture reconditioning | Furniture is not presented empty — contents left in drawers, drawers removed rather than left installed, or articles placed inside or on the furniture | €25 per drawer or compartment emptied. Any contents are treated and billed as separate articles |
| Loose articles reconditioning | Loose articles arrive without proper containment | €25 per container |
| Labelling — no label | An article arrives without a label | €3 per label |
| Labelling — misplaced | A label is applied somewhere other than the upper right-hand corner of the longest side, and must be moved | €3 per label |
| Relabelling — incorrect information | Wrong order number, wrong name or wrong article type | €3 per label |
| Relabelling — damaged | The label is illegible, torn or detached | €3 per label |
| Outbound carrier label | You arrange despatch by a third-party carrier and we apply that carrier’s label for you. The carrier’s transport charges are booked and paid by you directly with them | €3 per label |
| Unidentified article | An article arrives with no Storage Pal label and no written identification | €30 per article |
Dismantled articles are not charged an administrative fee. Where an article is stored in more than two pieces, each piece beyond the second is billed as a separate article at the monthly storage rate for a comparable article, as set out at §8.1. Hardware in one closed container, and drawers left in their unit, are not counted as separate pieces.
Services on your articles
| Fee | When it applies | Amount |
|---|---|---|
| Photograph | You ask us to photograph one or more stored articles | €3 per photograph |
| Article content identification | You ask us to open an article to identify its contents. A written request is required | €25 per article |
Breaches of the contract
| Fee | When it applies | Amount |
|---|---|---|
| Prohibited article removal | Prohibited articles are stored (§13), requiring return transport, special handling or disposal | Quoted case by case — see Notes |
| Dumping | An article is left outside the designated warehouse area | €200 |
| Unreserved drop-off | You attend the warehouse to drop off without a reservation made through your account | €25 per drop-off |
| Order regularisation | Articles are removed without a move-out reserved through your account | €25 per order |
| Abandonment | Articles are abandoned after the contract ends, or not retrieved after formal notice | €150 per m³ occupied |
| Entering a restricted area | You or someone attending on your behalf enters a storage or office area, or attends a storage location where customer access is not permitted (§16.1.4) | €30 per person |
Some storage locations are operated by a third party whose insurance does not permit access by customers who are not professional transporters. Drop-offs, pick-ups and visits in person are not available at those locations. You can send a professional transporter instead, or use our transport. The reservation calendar shows which services are available at each location.
Payment
Late payment fee
If an invoice is still unpaid seven days after its due date, a single late payment fee applies. We send a reminder three days after the due date, at no charge.
| Fee | When it applies | Amount |
|---|---|---|
| Late payment fee | An invoice remains unpaid 7 days after its due date | The lower of €10 and 20% of the invoice amount |
Only one fee applies per unpaid invoice, whatever the number of payment attempts or reminders. An invoice that stays unpaid across several months is charged once, not once a month. An unpaid late payment fee does not itself attract any further fee or interest.
For consumers, sums overdue bear interest at the legal interest rate in force. No fixed indemnity and no recovery costs are charged.
Business customers only
The following apply only where you are a customer acting for purposes relating to your trade, business, craft or profession. They do not apply to consumers.
| Fee | When it applies | Amount |
|---|---|---|
| Late payment interest | An invoice is unpaid beyond its due date | The higher of 12% per year and three times the legal interest rate in force, calculated daily |
| Fixed recovery indemnity | An invoice is unpaid | €40 per invoice |
| Recovery costs — debt below €1,000 | An unpaid invoice is placed for recovery | €250 |
| Recovery costs — debt of €1,000 or more | An unpaid invoice is placed for recovery | €250, plus €100 for each €500 tranche above €1,000 |
Other services
| Fee | When it applies | Amount |
|---|---|---|
| Supplemental handling | Handling beyond the standard service — waiting time, extra assistance, complex access, special requests | €30 per 30 minutes |
| Extended access hours | Access outside opening hours, by prior written agreement only (§16.1.6) | As agreed in writing |
| Customer-caused cost recovery | A cost we incur through your fault, where no other fee above applies. We keep evidence of the cost | The documented cost, up to €150 |
Notes
Storage charge adjusted to your actual articles
Where the number, type, dimensions or volume of the articles we receive differs from your reservation, we re-rate the monthly storage fee to the articles actually held, as set out at §8.1 and §8.3. The adjustment is itemised against your order reference and applies from your next recurring invoice.
Quoted fees
Calculated case by case on actual cost: labour at €30 per 30 minutes; materials at cost plus 20% handling; third-party specialist fees at cost plus 15% administration; disposal at cost plus 20% handling; plus actual transport.
How fees combine
Fees relating to different events may appear on the same invoice. Fees do not accumulate against a single event: one labelling fee per label, one late change fee per reservation change, one missed appointment fee per appointment, one late payment fee per unpaid invoice.
Disputing a fee
If you wish to dispute a fee, write to us with an explanation and any supporting evidence. We will respond within 15 working days. Amounts not in dispute remain payable on their original due date.
Account in good standing
Your account must be in good standing for services to continue. Non-payment may lead to suspension of access, as set out at §15.6.
Storage Pal SAS · 24 rue Miollis, 75015 Paris · SIRET 83954067100014 · RCS Paris · TVA FR50839540671